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Getting Started:

The application process can be completed entirely online. After either attending a viewing or requesting to book a room, one of our team members will send an application link, in which you’ll be asked to provide your credit score, proof of income, and rental history. (The credit score is not required for internationals)

Move in costs are your first month’s rent with utilities, application fee, and security deposit. The security deposit equates to one month’s rent with utilities.

We do not charge a broker fee!

We look for potential tenants who are enthusiastic to live with others. Within the application, we typically look for a credit score of 650+, a monthly income that is 3x the base rent price.

Our tenants are a diverse group of individuals who are creative and hard working. Our tenants are are young professionals, students, freelancers, and others. 

Aya accepts cosigners for applicants with limited credit history or income.

Utilities

Utilities are included with an additional fee. Utilities include internet, water, electricity, gas, TV, and cleaning service.

In most apartments, the internet speed is 100 mbps which is rated as suitable for the entire apartment. If you live in one of our townhouse buildings we have multiple routers for sufficient internet speed.

The deposit is an extra months rent. However, you can get in touch with us about applying for the room through our special promotion of deposit free rent!

Say goodbye to security deposits! We’ve partner with Obligo, which means you don’t have to pay a security deposit. You apply through them and if you qualify you don’t have a to a deposit to us!

Residents

Unfortunately, we don’t allow pets in our apartments.

We have an awesome customer support team who help solve with tenant issues. All issues amongst the tenants should be discussed internally and resolved amongst the apartment. If the issue needs to be reported, please contact us with your concern and we will reach out to help address the issue.

Aya helps find a new tenant for that vacant room. We will do our best to try and find a suitable roommate who would be a good fit for the current tenant living in the unit.

Smoking is not allowed. Resident and their guests may not engage in any illegal drug-related activity. Aya may terminate this agreement if the resident and/or guest engage in such activities.

Smoking is not allowed. Resident and their guests may not engage in any illegal drug-related activity. Aya may terminate this agreement if the resident and/or guest engage in such activities.

Billing

Maintenance

Aya will work with our maintenance partners to quickly address any items within the home that are broken, or not functioning in their intended form.

As a member of the Aya, we’re committed to provide you with outstanding housing experience. Apartment cleaning, timely response, and resolution of maintenance requests, high-speed internet, common area furnishings, all home utilities, items and service the ensure the safety and security of each home and our residents, and any other furnishing or service determined by Aya.

Invoicing & Rent Payments

Please email info@helloaya.com and we will update the invoice so you can pay with a credit card. The 4% fee will be added to the new invoice.

Rent is due on the 1st of every month.

Please check your spam folder or check another email address if you have used to sign up with us. If you still can’t find it, let us know and we will send it to you.

Try using a different browser or clear your cache and cookies on your computer.

Step 1. Open the email and click review and pay on the invoice.

Step 2. Click view invoice to see the breakdown

Coronavirus (COVID-19)

We’ve created virtual tours where you can meet with our team online and take a virtual tour through the home. You’ll still get the same recommended insights and personalized service. Plus, you can see multiple properties without leaving your home!

That’s not a problem! You can book with us 90+ days in advance and secure your room today.

Aya members are our top priority, and we’re committed to providing a safe environment for all members. We’re closely monitoring CDC guidelines and following expert recommendations for our apartments to ensure your safety. Our staff is provided with the appropriate PPE equipment and the use of cleaning products to keep all apartment sterile and safe.

1220 Broadway Suite 801, New York, NY 10001      +1 212-810-9025     info@helloaya.com

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