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Getting Started:

You can complete the application entirely online. After viewing one of our properties or requesting to book your home, one of our team members will send you an application link. The application requires basic information like your credit score, proof of income, and rental history. 

Move in costs are your first month’s rent with utilities, application fee, and security deposit. The security deposit equates to one month’s rent with utilities.

We do not charge a broker fee!

We look for potential tenants who are enthusiastic to live with others. Within the application, we typically look for a credit score of 650+, a monthly income that is 3x the base rent price.

Our tenants are a diverse group of individuals who are creative and hard working. Our tenants are are young professionals, students, freelancers, and others. 

Yes, we accept co-signers for our applicants.

Utilities

Utilities are included with an additional fee. Utilities include internet, water, electricity, gas, TV, and cleaning service.

In most apartments, the internet speed is 300 Mbps and up, which is rated as suitable for the entire apartment. If you live in one of our townhouse buildings we have multiple routers to ensure sufficient internet speed.

The security deposit equals an additional month’s rent. However,  ask about our special promotion offering a move-in with no deposit using Obligo. 

Say goodbye to security deposits! We’ve partner with Obligo, which means you don’t have to pay a security deposit. You apply through them and if you qualify you don’t have a to a deposit to us!

We transform finding apartments in NYC from an emotionally exhausting chore into something that’s almost 100% hassle-free. When you use our service, you’ll get a comfortable space in one of the city’s most desirable areas. What’s more, you can do it without having to put in a lot of time or strenuous effort.  

Another advantage of renting from AYA is that you can rent with flexible lease terms. That way, if it doesn’t work out, you can walk away anytime with no questions asked.  

We save you TONS of money on living costs. The average rent in NYC for a one-bedroom apartment is a little less than $4000 a month but Aya clients pay much less.  

Utilities are provided for an additional fee. They include not only electricity and water but also high-speed Wifi and cleaning service.

All apartments are fully furnished with vibrant and trendy furniture and décor. This includes televisions with the latest technology, chic furniture, and other thoughtful touches to give your home a cozy feel.

Amenities include appliances, linens, and all the kitchenware you need to whip up amazing gastronomic creations (if that’s your thing). The other thing we offer is regular monthly cleanings by one of our professional crews to keep your home safe and sanitary.

Residents

Unfortunately, we don’t allow pets in our apartments.

We have an awesome customer support team who help solve with tenant issues. All issues amongst the tenants should be discussed internally and resolved amongst the apartment. If the issue needs to be reported, please contact us with your concern and we will reach out to help address the issue.

Aya helps find a new tenant for that vacant room. We will do our best to try and find a suitable roommate who would be a good fit for the current tenant living in the unit.

Smoking is not allowed. Resident and their guests may not engage in any illegal drug-related activity. Aya may terminate this agreement if the resident and/or guest engage in such activities.

Smoking is not allowed. Resident and their guests may not engage in any illegal drug-related activity. Aya may terminate this agreement if the resident and/or guest engage in such activities.

Billing

Maintenance

Aya will work with our maintenance partners to quickly address any items within the home that are broken, or not functioning in their intended form.

As a member of the Aya, we’re committed to provide you with outstanding housing experience. Apartment cleaning, timely response, and resolution of maintenance requests, high-speed internet, common area furnishings, all home utilities, items and service the ensure the safety and security of each home and our residents, and any other furnishing or service determined by Aya.

Invoicing & Rent Payments

Please email info@helloaya.com and we will update the invoice so you can pay with a credit card. The 4% fee will be added to the new invoice.

Rent is due on the 1st of every month.

Please check your spam folder or check another email address if you have used to sign up with us. If you still can’t find it, let us know and we will send it to you.

Try using a different browser or clear your cache and cookies on your computer.

Step 1. Open the email and click review and pay on the invoice.

Step 2. Click view invoice to see the breakdown

We’ve created virtual tours where you can meet with our team online and take a virtual tour through the home. You’ll still get the same recommended insights and personalized service. Plus, you can see multiple properties without leaving your home!

That’s not a problem! You can book with us 90+ days in advance and secure your room today.

Aya members are our top priority, and we’re committed to providing a safe environment for all members. We’re closely monitoring CDC guidelines and following expert recommendations for our apartments to ensure your safety. Our staff is provided with the appropriate PPE equipment and the use of cleaning products to keep all apartment sterile and safe.

1220 Broadway Suite 801, New York, NY 10001      +1 212-810-9025     info@helloaya.com

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